Terms and Conditions


These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms. We reserve the right to change the terms and conditions at any time without warning so please check this page before purchasing. this does not affect your statutory rights.

Icon Cycles complies with the UK consumer laws including the distance selling regulations which means your shopping experience is as safe as possible.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

1.4  All content on this site is property of Icon Cycles or third party companies and is subject to copy right law. Using content without our prior written consent will result in you committing copy right theft and may lead to prosecution.

Website uptime

1.5 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.6 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.7 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.8 By submitting comments and reviews to our website you are permitting us to use them on our site and other publications. We reserve the right to remove any comments or reviews at any time without notice and you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.9 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.10 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.11 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.12 By linking to this website in breach of clause 1.8 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


Accuracy of information

1.13 Whilst we do take great care in adding and updating information on our website regularly it is possible for errors to occur. We reserve the change or update information without prior warning. we do not guarantee that all material is accurate and, or up to date.

1.14 We advise you to have any parts or accessories purchased from us fitted by a competent qualified professional as some manufactures guarantees conditions state that you must use a qualified cycle technician to fit the parts or accessories otherwise you may affect or even void your warranty. We will not accept any responsibility or be held liable for any damages, loss or injury incurred to yourself, others or your property due to incorrect fitting or incompatibility. It is your responsibility to make sure parts and accessories are fitted correctly and are suitable for the bicycle you are fitting them to. If you are are unsure about the suitability of a product please contact us before purchasing and we will do our best to advise you. The advise given is true to the best of our knowledge and is given in response to limited information you provided us however always read and follow any manufactures recommendations, we do not accept responsibility for any injury, loss or damage accrued to you, others or your property due to incorrectly following advise or manufactures recommendation. 

1.15 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.16 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.17 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


1.18 We do our best to make sure all products are dispatched promptly however if there are delays we will inform you via email. Goods will be delivered no later than 30 days after your order has been placed.

1.19 Please note delivery dates are estimates and are subject to delay due to extreme weather condition or strike action of which we have no control. Please allow for up to 7 working days for delivery following the dispatch of your order.

1.20 Delivery to PO box addresses is not possible and delivery to hotels and other third party locations is not advised. We accept no liability for any damaged to items once they are delivered.

Cancellations, returns and refunds

1.21 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.22 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.23 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.24 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.25 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.26 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.27 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer's specification or are clearly personalised.

(b) the supply of newspapers, periodicals or magazines.

1.28 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.


When placing an order you are guaranteeing that you have sufficient funds available, are the authorised user of the payment method and all information you have provided is true and accurate.

1.30 When placing an order on our website you are entering into an agreement to purchase that item. We reserve the right to not accept your offer to purchase products for any reason, if this is the case then any payment made to Icon Cycles will be refunded in full to the original payment method provided at point of sale. this may occur if a product has become out of stock and can not be obtained in a reasonable amount of time or if we believe the purchase was made with fraudulent materials.

1.31 All orders are subject to availability and in the event the product has become out of stock or unavailable from our suppliers we will inform you via email and offer you an alternative where and alternative is available.   

If you are unhappy with a service or product you have been provided please contact us by telephone or email and we will do our best to resolve the issue.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.